We're really only used to recieving warm fuzzy feels from our customer feedback, but in the unlikely event that you are not satisfied with your printed product, please email teams@giftitprinted with the following information

  • Order number 
  • Item you wish to return
  • Reason for return
  • Photograph that clearly shows damage/fault

We will be in touch pronto.  We will definitely organise a replacement or refund for you should the item meet our returns policy.

  • Only items that are damaged or faulty warrant a return, with no items accepted after 21 days of reciept of purchase.
  • Worn items are not eligible for exchange nor credit
  • Change of mind or preference is not eligible for exchange nor credit
  • Personalised items where incorrect type has been entered at time of purchase are not eligible for exchange nor credit so please check spelling and/or dates typed when ordering.
  • Incorrect sizing will not be eligible for exchange nor credit.  Items are customised to your order so please ensure you have used the sizing guide measurements.
  • Underwear is not eligible for exchange nor credit.


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Napier, New Zealand